Privacy Policy

Who we are

Controller: Steven Romero (Ocio Lanzarote).
Privacy contact: [email protected]
See also our Legal Notice.

Data we process & purposes

  • Contact forms: name, email and message to respond to your request.
  • Business enquiries: contact and company details to send/receive proposals, quotes or contracts.
  • Bookings/Excursions: when booking via partners, data is handled in their systems; we may access operational info to support your request.
  • Analytics & measurement: aggregated/pseudonymised usage data to improve content and navigation (see Cookie Policy).
  • Advertising: we display banners; details on cookies/third parties are in the Cookie Policy.

Legal bases

  • Consent (Art. 6.1.a GDPR): form submissions, non-essential cookies, requested communications.
  • Contract / pre-contract (Art. 6.1.b): quotes, bookings and services you ask us to provide.
  • Legitimate interests (Art. 6.1.f): site security, fraud prevention and basic service improvement.

Sharing of data

We do not sell your data. We work with service providers (hosting, analytics, forms, bookings, email) under data-processing terms and/or their policies. See third-party and cookie details in the Cookie Policy.

Retention

  • Contact forms: up to 12 months from last interaction or as needed to handle the request.
  • Business relations: for the duration of the relationship and applicable legal periods (tax/contract).
  • Booking data: according to the partner’s policy; we keep the minimum necessary for support/legal obligations.
  • Analytics & cookies: as specified in the Cookie Policy.

Your rights

You may exercise rights of access, rectification, erasure, restriction, objection and portability by emailing [email protected] with the subject “Data Protection”, stating your request and attaching an ID document. You may withdraw consent at any time and lodge a complaint with your supervisory authority.

Cookies & consent

Manage your preferences via the cookie banner and review details of types, purposes and third parties in our Cookie Policy.

Security

We apply technical and organisational measures to protect information (TLS encryption, access controls, backups).